Shipping and Handling

Shipping

All works ship from Austria unless otherwise specified*. Orders within the EU will ship within 3-7 business days. Orders outside the EU need to be certified for exportation and will generally ship within 10 business days.

All certificates for exportation will be obtained by the currier.

Shipping costs depend on the size, weight, and destination of your piece. Shipping costs are calculated prior to checkout and are included in the total cost of your order.

All orders are shipped using selected premium curriers.

*If your order ships from outside Austria, you will receive an email with all shipping specifications.

International Shipping

Please be aware that orders outside of the EU may be subject to the relevant customs duties of the destination country. The taxed amount varies depending on the artwork and customs laws in the delivery country. Duty taxes are to be paid by the collector and are in addition to shipping and handling costs.

For US Collectors

All goods worth over $2,500 that are imported into the US require formal entry by US Customs and Border Protection and need to be assigned to a registered importer – which is you, as the buyer of a piece.

The only way to register as an Importer of Record is to complete the CBP Form 5106. You can find the form here. You will also receive an email with further information once your order is placed.

Once you submit this form, you will become known as an Importer of Record, which means that the process will be much quicker the next time you do this.

As of Nov. 4, 2025, original works of art are are duty-free under Chapter 97 in the Harmonized Tariff Schedule (HTS). You can find more information on importing personal and commercial original works of art here.

Packaging

When applicable, works will be dismounted from their stretcher bars and ship rolled in a tube.

All pieces are packaged with the utmost care to ensure safe arrival.

A certificate of authenticity is placed inside your package. Shipping labels and customs documents are affixed to the outside.

Please take care when opening and unpacking.

Insurance

Insurance is included in the shipping cost and covers the work from the moment of shipment until arrival at its destination.

Prints

All extra taxes and tariffs are included in the shipping cost of the prints. Prints ship from Germany using premium curriers. Please allow 4-15 business days for your package to be delivered.

Prints ship in sustainable biodegradable packaging made from recycled materials.

If you have any questions regarding shipping and handling please send me an email to info@sofiazuluaga.com. We’d be glad to help.